A B C D E F G
  1. Absorptive Capacity

    “Wine can absorb water. Oil cannot!” Have you ever questioned why sometimes during the knowledge transfer process, two persons who were listening to the same story or attending the same seminar at the same time, end up with a different level of understanding?  One factor that causes this scenario is related to their absorptive capacity. […]

  2. After Action Reviews

    After-action reviews, or AAR as they are known, are a way for individuals and teams to capture lessons learned and apply them to future work activities. AAR are structured reviews which look at what happened during a project or program, why it happened, and how it could be done better next time around, both by […]

  3. Assets (Knowledge Assets)

    We are moving into a knowledge economy and it is now well accepted that the intellectual (knowledge/intangible) assets of most organizations constitute their main competitive weapon. Intellectual assets are based on the know-how of a company, its people, its culture, its management style, its relationship with its stakeholders, its brand, its marketing strategy, its customer […]

  4. Balanced Scorecard

    In the competitive global environment, many companies are forced to adopt new approaches  to their performance measurement systems to be able to compete. Luckily, there are many active management tools available for firms to choose from. Nevertheless, not all of the tools are well accepted and continuously implemented in the organization. The one which is […]

  5. Benchmarking

    Benchmarking is the process of comparing an organization’s level of performance against accepted industry-wide best practices and performance metrics. Typical benchmark measurements focus on business performance in such areas such as service or product quality, timeliness of operations, and operational costs. Based on what they find, organizations will use a benchmark to target improvements and […]

  6. Best Practices

    Best Practices are often used to describe a process, a work procedure, some type of experience, activities or methods which have been demonstrated to work repetitively well in the past in term of achieving their goal in a very effective, efficient and safe way.  Best practices are very specific to a domain, to a circumstance, […]

  7. Collaborative Software

    Collaborative Software (or Groupware) is the term used to describe software applications that enable multiple users to collaborate on related tasks, on local or remote servers. This might sound confusing but in practice it just means that you can work on documents and tasks with several people at the same time, as long as you […]

  8. Community of Practice

    A Community of Practice (CoP) is the name used to describe a group of people who have a collective passion for something they do, and who decide to get together for the purpose of learning from each other to increase their understanding of, and expertise in, the subject. Every organization has communities of experts, or […]

  9. Creativity

    Trying to define creativity is as difficult as trying to define knowledge or love!  As with knowledge, creativity has been studied for centuries in various fields: Religion, Philosophy, Cognitive Psychology, Business, Education, Neurosciences, etc.). The current regeneration of interest in creativity is linked to its important role in knowledge and creative economies, as well as […]

  10. Decision-making

    Decision-making is something we all do—an activity that is constantly happening inside the confines of each individual’s brain. Our decisions also tend to be of two different types: those which are reached after an evaluation of the available information and options, sometimes over a considerable length of time; and those which we think of as […]